FAQ’S

Ques : What does ETA stand for? Is it same as e-Visa?
Ans : ETA stands for Electronic Travel Authorization. Yes, ETA is same as e-Visa.

 Ques : How long will my eVisa/ETA be valid for after the issuance?
Ans : 3 (three) Months from the date of its issuance.

 Ques : How long before my travel date should I apply for an ETA?
Ans : the traveller must apply for his/her ETA at least 2 weeks before the travel date.

 Ques : Can I apply my ETA in Sri Lanka?
Ans : No, one must always obtain the ETA prior to enter Sri Lanka

 Ques : Do I have to submit any physical documents while applying for my ETA?
Ans : No, you don’t have to submit any physical documents unless requested by the Sri Lanka Mission House.

 Ques : Do I need to re-apply for a new ETA if my travel date changes and the new date is within 3 months?
Ans : No, you don’t need to re-apply for an ETA. You can use your already valid (3months) visa to enter the Sri Lanka territory.

 Ques: Do I have to apply for a new visa, if my travel date changes and the new date is later than 3 months?
Ans: Yes, you must re-apply for a new ETA if you wish to travel to Sri Lanka after the expiration of your old visa.

 Ques: What if my visa is issued, but it has some wrong information and needs corrections?
Ans: You must re-apply for a new Visa with correct details.

 Ques: The information on my approved visa differs from the information that is on my travel document. Can I still enter Sri Lanka with my this visa?
Ans: No, in this case your ETA is invalid. Thus, you must re-apply for a new ETA with the correct information.

 Ques: After making the payment, I realized that some of the details I provided while filling up the form was wrong and needs corrections. What should I do?
Ans: You must re-apply for the new ETA with all the correct information.

 Ques: If I do not use my ETA, can I get a refund?
Ans: No refund requests will be entertained once the fee is paid.

 Ques: Does my ETA guarantees me to enter Sri Lanka?
Ans: No, the ETA is subject to the approval of the Department of Immigration Sri Lanka at the Sri Lanka entry point.